Privacy Policy

1. Introduction

Montage Vids ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect the following types of information:

Information You Provide Directly

• Contact information: Parent name, email address.
• Event details: Child's name, event type (e.g., Bar Mitzvah, Bat Mitzvah), event date, estimated number of photos.
• Media content: Photos and videos you submit for montage creation.

Information Collected Automatically

We may collect basic usage data such as browser type, device information, and pages visited through standard web server logs. We use Google Analytics and Vercel Web Analytics to understand how visitors use our site, and the Meta Pixel to measure and improve our advertising on Facebook and Instagram. Google and Meta may use cookies and collect information about your activity on our site and on other websites. You can limit this through your browser's cookie settings, Google's Analytics opt-out browser add-on, and your ad preferences on Facebook and Instagram.

3. How We Use Your Information

We use your information solely for the following purposes:

• To communicate with you about your order and respond to inquiries.
• To create and deliver your custom montage.
• To send you important updates related to your order.
• To improve our services and website experience.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Storage and Security

Your contact and event information is stored securely using industry-standard cloud infrastructure. We use encrypted connections (HTTPS) to protect data transmitted between your browser and our servers. Access to your data is restricted to authorized personnel only.

Photos and videos you submit are stored securely and used only for the purpose of creating your montage. We retain your media files for a reasonable period after delivery to accommodate revision requests, after which they are deleted.

5. Third-Party Services

We use the following third-party services to operate our business:

• Cloud hosting: To host our website and store order data securely.
• Email service: To send transactional communications related to your order.
• Google Analytics: To understand website traffic and usage.
• Vercel Web Analytics: To measure website performance and page views.
• Meta Pixel: To measure and improve our advertising on Facebook and Instagram.
• ElevenLabs: Powers our AI voice and chat assistant. Conversations with the assistant, including audio recordings and transcripts, are processed by ElevenLabs and stored for up to 90 days.

These services are bound by their own privacy policies and are only provided with the minimum information necessary to perform their function.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal information, subject to any legal obligations we may have to retain it.
• Withdraw consent for us to process your data at any time.

To exercise any of these rights, please contact us at legal@montagevids.com.

7. Children's Privacy

Our Services are intended for use by parents and guardians. We do not knowingly collect personal information directly from children under the age of 13. The child's name and photos are provided by the parent or guardian as part of the montage creation process.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including completing your order and supporting any follow-up requests. Contact information submitted through our inquiry form is retained for business communication purposes and can be deleted upon request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out at legal@montagevids.com.